Refund and Returns Policy – Crazyfrog Game Keys
Last updated: Jan 07 2026
This Refund and Returns Policy applies to all purchases made through Crazyfrog Game Keys, an online store selling digital game keys to customers worldwide.
1. Digital Products – Important Information
All products sold on Crazyfrog Game Keys are digital game keys (activation codes / licence keys). These are intangible digital goods delivered electronically.
Once a game key has been revealed, delivered, or redeemed, it is considered used and cannot be returned or refunded, except where required by law.
By completing a purchase, you expressly consent to the immediate delivery of digital content and acknowledge that your right to cancel may be lost once delivery occurs.
2. Eligibility for Refunds
Refunds may be granted only in the following situations:
- The game key has not been revealed, redeemed, or activated.
- The key is invalid, defective, or does not work.
- You were charged incorrectly, including duplicate transactions.
- The product received is materially different from its description.
Each request is reviewed on a case-by-case basis. Refunds outside these circumstances may be declined.
3. Non‑Refundable Situations
Refunds will not be issued for:
- Game keys that have been revealed, redeemed, or activated.
- Incompatibility with your system, platform, or region.
- Change of mind or accidental purchases.
- Failure to read product descriptions, platform requirements, or regional restrictions.
- Suspicious, abusive, or fraudulent activity.
4. Defective or Invalid Game Keys
If you believe a game key is defective or invalid, you must:
- Contact our support team within 7 days of purchase.
- Provide clear evidence of the issue (such as screenshots or error messages).
We will investigate the issue with our supplier or platform provider. If the issue is confirmed, we may offer:
- A replacement game key, or
- A full refund to the original payment method.
The resolution method is determined at our discretion.
5. How to Request a Refund
To request a refund, please contact us with the following information:
- Order number
- Email address used for the purchase
- Description of the issue
- Supporting evidence (if applicable)
Refund requests must be submitted within 7 days of purchase.
6. Refund Processing
- Approved refunds are issued to the original payment method.
- Processing times depend on your payment provider and are outside our control.
- Transaction fees charged by payment processors are non-refundable where applicable.
7. Chargebacks, Fraud & Abuse
We encourage customers to contact our support team first so we can resolve any issues quickly and fairly.
Unjustified, excessive, or fraudulent chargebacks — including attempts to bypass our refund process after a game key has been revealed or used — may result in:
- Temporary or permanent account suspension
- Restriction or blocking of future purchases
We actively monitor transactions to prevent fraud and abuse and reserve the right to refuse service where misuse is reasonably suspected.
This section does not affect your statutory rights under applicable consumer protection laws.
8. International Consumer Rights
Crazyfrog Game Keys sells internationally. Consumer rights may vary depending on your country of residence.
- UK & European Union: By purchasing digital content and consenting to immediate delivery, you acknowledge that your statutory right to withdraw is waived once the game key is delivered or revealed.
- Other Regions: Refunds are provided in accordance with this policy and applicable local consumer protection laws.
Nothing in this policy limits any mandatory consumer rights provided by law.
9. Governing Law & Jurisdiction
This Refund and Returns Policy is governed by and construed in accordance with the laws of England.
Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of England, unless mandatory local consumer protection laws require otherwise.
10. Policy Updates
We reserve the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.
11. Contact Information
If you have any questions regarding this policy, please contact us at:
Email: Contact@crazyfrog-gamekeys.com
By purchasing from Crazyfrog Game Keys, you confirm that you have read, understood, and agreed to this Refund and Returns Policy.